Relevant for: leadership development, governance trainings, and any effort to strengthen public trust and dialogue across differences
Emerging from disruption, business leaders are challenged not merely to reassemble back to pre-pandemic positions – but to reconfigure toward new possibilities. Nowhere is that imperative more opportunity-rich than in your company’s relationship with its customers.
Matt Lehrman shares an innovative and pragmatic approach to catalyzing your company's ability to DELIGHT, ENTHRALL, AWAKEN & INSPIRE loyalty & customer engagement.
Takeaways include:
- Start with responsibility & accountability
- Caring for staff = Caring for customers
- 5 essential dimensions of customer engagement
- Train your team for "emotional intentionality"
- How to recover damaged customer relationships and more!
Available for conference keynotes, workshops, webinars, and retreats. .
Especially relevant for: executive leadership teams, governance bodies,
and any organization confronting complex challenges or transitions
The light-hearted nature made it enjoyable, informative and the content is implementable immediately!
Kirsten Berger, Operations Manager, Tangible Wealth Solutions.
Matt brings smart, relevant, and cohesive strategies to the function of customer engagement. That’s a tremendous opportunity for ROI in any business.
Isaac LaFond, Managing Partner, Family Wealth Capital Partners
Matt excels at getting bottom-line focused business owners to explore creative new ways to deliver and derive value to their customers. He’s inspiring, but his lessons are incredibly practical. Matt is not just a speaker, he’s a natural and authentic convener of profound conversations.
Katina Koller, Chair and Strategic Advisor, VISTAGE
Matt has a disarming, approachable style that allows for a great two way dialogue that quickly gets to the heart of an issue. He allows for both self-discovery along with a great Socratic method (without the hemlock!) of offering possible solutions.
Robert Miller, CEO, LYRASIS
Matt Lehrman’s work on the intersection of relationships and marketing is a fresh perspective on how to strengthen brand and relational affinity through the pandemic and beyond. I came away from his engaging presentation with specific, actionable information that I can’t wait to bring back to my organization.
Taylor Clements-Smith,
Volunteers of America Mid-State
"Excellent speaker, funny, engaging and informative."
Workshop Attendee
"Great interactive approach. Relatable content that I can take back and start implementing."
Workshop Attendee
