Emerging from disruption, business leaders are challenged not merely to reassemble back to pre-pandemic positions – but to reconfigure toward new possibilities. Nowhere is that imperative more opportunity-rich than in your company’s relationship with its customers.
Matt Lehrman shares an innovative and pragmatic approach to catalyzing your company's ability to DELIGHT, ENTHRALL, AWAKEN & INSPIRE loyalty & customer engagement.
Takeaways include:
- Start with responsibility & accountability
- Caring for staff = Caring for customers
- 5 essential dimensions of customer engagement
- Train your team for "emotional intentionality"
- How to recover damaged customer relationships and more!
Available for conference keynotes, workshops, webinars, and retreats. .
"Excellent speaker, funny, engaging and informative." - Workshop Attendee
"Great interactive approach. Relatable content that I can take back and start implementing." - Workshop Attendee
“Matt excels at getting bottom-line focused business owners to explore creative new ways to deliver and derive value to their customers. He’s inspiring, but his lessons are incredibly practical. Matt is not just a speaker, he’s a natural and authentic convener of profound conversations.”
Katina Koller, Chair and Strategic Advisor, VISTAGE
"The light-hearted nature made it enjoyable, informative and the content is implementable immediately!”
Kirsten Berger, Operations Manager, Tangible Wealth Solutions.
“Matt has a disarming, approachable style that allows for a great two way dialogue that quickly gets to the heart of an issue. He allows for both self-discovery along with a great Socratic method (without the hemlock!) of offering possible solutions.”
Robert Miller, CEO, LYRASIS
“Matt brings smart, relevant, and cohesive strategies to the function of customer engagement. That’s a tremendous opportunity for ROI in any business.”
Isaac LaFond, Managing Partner, Family Wealth Capital Partners
"Matt Lehrman’s work on the intersection of relationships and marketing is a fresh perspective on how to strengthen brand and relational affinity through the pandemic and beyond. I came away from his engaging presentation with specific, actionable information that I can’t wait to bring back to my organization.”
Taylor Clements-Smith, Volunteers of America Mid-State
