Emerging from disruption, business leaders are challenged not merely to reassemble back to pre-pandemic positions – but to reconfigure toward new possibilities. Nowhere is that imperative more opportunity-rich than in your company’s relationship with its customers.


Matt Lehrman shares an innovative and pragmatic approach to catalyzing your company's ability to DELIGHT, ENTHRALL, AWAKEN & INSPIRE loyalty & customer engagement.


Takeaways include:

  • Start with responsibility & accountability
  • Caring for staff = Caring for customers
  • 5 essential dimensions of customer engagement
  • Train your team for "emotional intentionality"
  • How to recover damaged customer relationships and more!


Available for conference keynotes, workshops, webinars, and retreats. .

Connect with Matt

"Excellent speaker, funny, engaging and informative." - Workshop Attendee

"Great interactive approach. Relatable content that I can take back and start implementing." - Workshop Attendee

“Matt excels at getting bottom-line focused business owners to explore creative new ways to deliver and derive value to their customers. He’s inspiring, but his lessons are incredibly practical. Matt is not just a speaker, he’s a natural and authentic convener of profound conversations.”


Katina Koller, Chair and Strategic Advisor, VISTAGE

"The light-hearted nature made it enjoyable, informative and the content is implementable immediately!”


Kirsten Berger, Operations Manager, Tangible Wealth Solutions.

“Matt has a disarming, approachable style that allows for a great two way dialogue that quickly gets to the heart of an issue. He allows for both self-discovery along with a great Socratic method (without the hemlock!) of offering possible solutions.”


Robert Miller, CEO, LYRASIS

“Matt brings smart, relevant, and cohesive strategies to the function of customer engagement. That’s a tremendous opportunity for ROI in any business.”


Isaac LaFond, Managing Partner, Family Wealth Capital Partners

"Matt Lehrman’s work on the intersection of relationships and marketing is a fresh perspective on how to strengthen brand and relational affinity through the pandemic and beyond. I came away from his engaging presentation with specific, actionable information that I can’t wait to bring back to my organization.”


Taylor Clements-Smith, Volunteers of America Mid-State

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